Person responsible

The responsible body for data processing on this website is:
Q-Zahnärzte — dental practice Dres. Quirin & Schultheis
Dr. Ralf Quirin & Dr. Stefan Schultheis
Günterstalstrasse 17
79102 Freiburg
Telephone: 0761 51 56 96 504
Fax: 0761 796053
Email: anmeldung@q-zahnaerzte.de

The responsible body is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Data protection officer

You can contact the responsible data protection officer at:
Sylvia Bernhard — consult4dent
Hiltensweiler 5
88239 Wangen im Allgäu
email: datenschutz@consult4dent.de

Relevant legal bases

In the following, we share the legal basis of the General Data Protection Regulation (GDPR), on the basis of which we process personal data. Please note that, in addition to the provisions of the GDPR, national data protection requirements may apply in your or our country of residence and place of residence. Should more specific legal bases also apply in individual cases, we will inform you of these in the privacy policy.

Consent (Art. 6 para. 1 p. 1 lit. ADSGVO) - The data subject has given consent to the processing of the seventh personal data for a specific purpose or several specific purposes.

Contract performance and pre-contractual inquiries (Art. 6 (1) (b) GDPR) - Processing is necessary for the performance of a contract to which the data subject is a party or to carry out contractual measures taken at the request of the data subject.

Legal obligation (Art. 6 (1) (c) GDPR) - Processing is necessary to fulfill a legal obligation to which the person responsible is subject.

Legitimate interests (Art. 6 (1) (f) GDPR) - Processing is necessary to protect the legitimate interests of the controller or of a third party, unless the interests or fundamental rights and freedoms of the data subject, which require the protection of personal data, prevail.

Safety measures

In accordance with legal requirements, taking into account the state of the art, implementation costs and the nature, scope, circumstances and purposes of processing as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons, we take appropriate technical and organizational measures to ensure a level of protection appropriate to the risk.

The measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as the access, input, transfer, availability and separation of data. We have also set up procedures that ensure the exercise of data subject rights, the deletion of data and responses to data risks.

In addition, we take the protection of personal data into account when developing or selecting hardware, software and processes in accordance with the principle of data protection, through technology design and through privacy-friendly default settings.

SSL encryption (https): To protect your data transmitted via our online offering, we use SSL encryption. You can recognize such encrypted connections by the prefix “https” in the address bar of your browser.

Transfer and disclosure of personal data

As part of our processing of personal data, the data may be transferred to other bodies, companies, legally independent organizational units or persons or disclosed to them. Recipients of this data may include payment institutions as part of payment transactions, service providers tasked with IT tasks, or providers of services and content that are integrated into a website. In such cases, we comply with legal requirements and, in particular, conclude appropriate contracts or agreements with the recipients of your data that serve to protect your data.

Data processing in third countries

If we process data in a third country (i.e. outside the European Union (EU), the European Economic Area (EEA)) or processing takes place as part of the use of third-party services or the disclosure or transfer of data to other persons, bodies or companies, this is only done in accordance with legal requirements.

Subject to express consent or transfer required by contract or law, we process or have the data processed only in third countries with a recognized level of data protection, which include US processors certified under the “EU-US Data Privacy Framework”, or on the basis of special guarantees, such as a contractual obligation through so-called standard protection clauses issued by the EU Commission, the existence of certifications or binding internal data protection regulations, in accordance with Articles 44 to 49 GDPR). Information page of the EU Commission:
https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_de

Use of cookies

Cookies are text files that contain data from visited websites or domains and are stored by a browser on the user's computer. A cookie is primarily used to store information about a user during or after their visit to an online offer. The stored information can include, for example, the language settings on a website, the login status, a shopping cart or the location where a video was watched. The term cookies also includes other technologies that perform the same functions as cookies (e.g. when user information is stored using pseudonymous online identifiers, also known as “user IDs”). The following types of cookies and functions are differentiated:

Temporary cookies (also: session or session cookies): Temporary cookies are deleted at the latest after a user has left an online offer and closed their browser.

Persistent cookies: Permanent cookies remain saved even after the browser is closed. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. The interests of users, which are used to measure reach or for marketing purposes, can also be stored in such a cookie.

First-party cookies: First-party cookies are set by ourselves. Third-party cookies (also: third-party cookies): Third-party cookies are mainly used by advertisers (so-called third parties) to process user information.

Statistics, marketing and personalization cookies: In addition, cookies are usually also used as part of audience measurement and when a user's interests or behavior (e.g. viewing certain content, using functions, etc.) are stored in a user profile on individual websites. Such profiles are used, for example, to show users content that matches their potential interests. This process is also known as “tracking”, i.e. tracking the potential interests of users. If we use cookies or “tracking” technologies, we will inform you separately in our privacy policy or when obtaining consent.

General information on revocation and objection (opt-out): Depending on whether the processing is based on consent or legal permission, you have the option at any time to withdraw your consent or to object to the processing of your data through cookie technologies (collectively referred to as “opt-out”). You can first declare your objection using your browser settings, e.g. by deactivating the use of cookies (which may also restrict the functionality of our online offering). An objection to the use of cookies for online marketing purposes can also be made using a variety of services, especially in the case of tracking, via websites https://optout.aboutads.info and https://www.youronlinechoices.com/ be explained. In addition, you may receive further objection notices as part of the information on the service providers and cookies used.

Services used and service providers

CookieScript: CookieConsent Manager; service provider: Objectis Ltd, Laisves St. 60, LT-05120 Vilnius, Lithuania; website: https://cookie-script.com/de/; Privacy Policy: https://cookie-script.com/de/legal/privacy-policy

Processing of personal data and purposes of processing

Contractual and business services: We process data from our contractual and business partners, e.g. customers and interested parties (collectively referred to as “contractual partners”) within the framework of contractual and comparable legal relationships and related measures and as part of communication with the contractual partners (or pre-contractual), e.g. to answer inquiries.

We process this data to fulfill our contractual obligations, to secure our rights and for the purposes of administrative tasks associated with this information and corporate organization. Within the framework of applicable law, we only pass on the data of the contractual partners to third parties insofar as this is necessary for the aforementioned purposes or to fulfill legal obligations or is carried out with the consent of the contractual partners (e.g. to participating telecommunications, transport and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers or tax authorities). Contractual partners will be informed about other forms of processing, e.g. for marketing purposes, as part of this privacy policy. We inform the contractual partners which data is required for the above purposes before or as part of data collection, e.g. in online forms, through special identification (e.g. colors) or symbols (e.g. asterisks, etc.), or personally.

We delete the data after expiry of legal warranty and comparable obligations, i.e., generally after 4 years, unless the data is stored in a customer account, e.g. as long as it must be kept for archiving legal reasons (e.g. for tax purposes, usually 10 years). We delete data that has been disclosed to us as part of an order by the contractual partner in accordance with the requirements of the order, generally after the end of the order.

Insofar as we use third-party providers or platforms to provide our services, the terms and conditions and data protection notices of the respective third-party providers or platforms apply in the relationship between users and providers.

Economic analyses and market research: For business reasons and in order to be able to identify market trends, wishes of contract partners and users, we analyse the data available to us on business transactions, contracts, inquiries, etc., which may include contractual partners, interested parties, customers, visitors and users of our online offering. The analyses are carried out for the purpose of business evaluations, marketing and market research (e.g. to identify customer groups with different characteristics). If available, we can take into account the profiles of registered users, including their information, e.g. about services used. The analyses are for us alone and are not disclosed externally, unless they are anonymous analyses with summarized, i.e. anonymized, values. We also respect the privacy of users and process the data for analysis purposes as pseudonymously as possible and, where feasible, anonymously (e.g. as summarized data).

Contacting

When contacting us (e.g. via contact form, e-mail, telephone or via social media), the information provided by the inquiring persons is processed insofar as this is necessary to answer the contact requests and any measures requested.

Contact requests within the framework of contractual or pre-contractual relationships are answered to fulfill our contractual obligations or to answer (pre) contractual inquiries and otherwise on the basis of the legitimate interests in answering the inquiries.

Provision of online services and web hosting

In order to be able to provide our online offer securely and efficiently, we use the services of one or more web hosting providers, from whose servers (or servers managed by them) the online offer can be accessed. For these purposes, we may use infrastructure and platform services, computing capacity, storage and database services, as well as security services and technical maintenance services.

The data processed as part of providing the hosting service may include all information relating to users of our online offer that is generated in the course of use and communication. This regularly includes the IP address, which is necessary to be able to deliver the content of online offers to browsers, and all entries made within our online offering or from websites.

Collection of access data and log files: We ourselves (or our web hosting provider) collect data every time we access the server (so-called server log files). The server log files may include the address and name of the retrieved websites and files, date and time of retrieval, amount of data transferred, notification of successful retrieval, browser type and version, the user's operating system, referrer URL (the previously visited page) and, as a rule, IP addresses and the requesting provider.

The server log files can be used, on the one hand, for security purposes, e.g. to avoid overloading the servers (especially in the case of abusive attacks, so-called DDoS attacks) and, on the other hand, to ensure the workload of the servers and their stability.

Services and service providers used:

Webflow: Webflow Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA
Data protection: https://webflow.com/legal/eu-privacy-policy

Web analysis and online marketing

We process personal data for online marketing purposes, which may include marketing advertising space or presenting advertising and other content (collectively referred to as “content”) based on the potential interests of users and measuring their effectiveness.

For these purposes, so-called user profiles are created and stored in a file (so-called “cookie”) or similar procedures are used to store the user information relevant to the presentation of the aforementioned content. This information may include, for example, content viewed, websites visited, online networks used, but also communication partners and technical information, such as the browser used, the computer system used and information on usage times. If users have consented to the collection of their location data, this can also be processed.

The IP addresses of users are also stored. However, we use available IP masking methods (i.e. pseudonymization by abbreviating the IP address) to protect users. In general, the online marketing process does not store clear user data (such as e-mail addresses or names), but pseudonyms. This means that we as well as the providers of online marketing processes do not know the actual identity of the users, but only the information stored in their profiles.

The information in the profiles is usually stored in cookies or using similar procedures. These cookies can generally also be read out later on other websites that use the same online marketing process and analyzed for the purpose of presenting content, as well as supplemented with further data and stored on the server of the online marketing process provider. As an exception, plain data can be assigned to the profiles. This is the case if the users are, for example, members of a social network whose online marketing process we use and the network connects the users' profiles with the above information. Please note that users can make additional agreements with providers, e.g. through consent as part of registration.

In principle, we only have access to summarized information about the success of our advertisements. However, as part of so-called conversion measurements, we can check which of our online marketing processes have led to a so-called conversion, i.e., to the conclusion of a contract with us. Conversion measurement is used solely to analyze the success of our marketing measures. Unless otherwise stated, please assume that cookies used will be stored for a period of two years.

Objection option (opt-out): We refer to the data protection policies of the respective providers and the objection options provided to the providers (so-called “opt-out\”). If no explicit opt-out option has been specified, it is possible, on the one hand, to switch off cookies in your browser settings. However, this may restrict the functions of our online offering. We therefore recommend the following additional opt-out options, which are offered in summary for respective areas: a) Europe: https://www.youronlinechoices.eu. b) Canada: https://www.youradchoices.ca/choices. c) USA: https://www.aboutads.info/choices. d) Across territories: https://optout.aboutads.info.

Services used and service providers

Google Analytics: Online marketing and web analysis; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website: https://marketingplatform.google.com/intl/de/about/analytics/; Declaration of data protection: https://policies.google.com/privacy; Opt-out option: Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de, settings for displaying advertisements: https://adssettings.google.com/authenticated. Google Tag Manager: Online marketing and web analysis; service provider: Google Ireland Limited s.o.

Presences on social networks

We maintain online presences within social networks and, within this framework, process user data in order to communicate with users active there or to offer information about us.

We would like to point out that user data may be processed outside the European Union. This may result in risks for users because, for example, it could make it more difficult to enforce users' rights. With regard to US providers who are certified under the Privacy Shield or offer comparable guarantees of a secure level of data protection, we would like to point out that they are committed to complying with EU data protection standards. Furthermore, user data within social networks is usually processed for market research and advertising purposes. For example, user profiles can be created based on user behavior and the resulting interests of users. The user profiles can in turn be used, for example, to display advertisements within and outside the networks that presumably match the interests of the users. For these purposes, cookies are usually stored on users' computers, in which user behavior and interests are stored. In addition, data can also be stored in the user profiles regardless of the devices used by the users (in particular if the users are members of the respective platforms and are logged in to them).

For a detailed description of the respective forms of processing and the options for objection (opt-out), we refer to the data protection declarations and information provided by the operators of the respective networks.

Even in the case of requests for information and the assertion of data subject rights, we would like to point out that these can be asserted most effectively with the providers. Only the providers have access to user data and can directly take appropriate measures and provide information. Should you still need help, you can contact us.

Services used and service providers

facebook: Social network; service provider: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, parent company: Facebook, 1 Hacker Way, Menlo Park, CA 94025, USA; website: https://www.facebook.com; Privacy Policy: https://www.facebook.com/about/privacy

instagram: social network; service provider: Instagram Inc., 1601 WillowRoad, Menlo Park, CA, 94025, USA; website: https://www.instagram.com; Privacy Policy: https://instagram.com/about/legal/privacy.

Plug-ins and embedded features and content

We integrate functional and content elements into our online offering, which are obtained from the servers of their respective providers (hereinafter referred to as “third-party providers”). These may include, for example, graphics, videos or social media buttons as well as contributions (hereinafter uniformly referred to as “content”).

Integration always requires that the third-party providers of this content process the users' IP addresses, as they would not be able to send the content to their browsers without the IP address. The IP address is therefore required to display this content or functions. We strive to only use content whose respective providers only use the IP address to deliver the content. Third parties can also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to evaluate information, such as visitor traffic on the pages of this website. The pseudonymous information can also be stored in cookies on the user's device and contain, among other things, technical information about the browser and the operating system, referring websites, the time of visit and other information about the use of our online offer, as well as be linked to such information from other sources.

Services and service providers used:

youtube: video content; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, MountainView, CA 94043, USA; website: https://www.youtube.com; Privacy Policy: https://policies.google.com/privacy; Opt-out option: Opt-out plugin: https://tools.google.com/dlpage/gaoptout?hl=de, settings for displaying advertisements: https://adssettings.google.com/authenticated.

Planning, organization and auxiliary tools

We use services, platforms and software from other providers (hereinafter referred to as “third-party providers”) for the purposes of organizing, managing, planning and providing our services. When selecting third-party providers and their services, we comply with legal requirements.

Within this framework, personal data may be processed and stored on the servers of third-party providers. This may affect various data that we process in accordance with this privacy policy. This data may include, in particular, master data and contact details of users, data on processes, contracts, other processes and their content.

If users are referred to the third-party providers or their software or platforms as part of communication, business or other relationships with us, the third-party providers may process usage data and metadata for security purposes, service optimization or marketing purposes. We therefore ask you to comply with the privacy policies of the respective third-party providers.

Services used and service providers

Google Maps: online map service; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, MountainView, CA 94043, USA; website: https://marketingplatform.google.com/intl/de/about/analytics/; Privacy Policy: https://policies.google.com/privacy

Dr. Flex: Appointment booking tool; Dr. Flex® GmbH, Stresemannstraße 21, 10963 Berlin; website: https://dr-flex.de/; Privacy Policy: https://dr-flex.de/datenschutz

Deletion of data

You have the right to:

1) to withdraw your consent to us at any time in accordance with Article 7 (3) GDPR. As a result, we are no longer allowed to continue data processing based on this consent in the future;

2) to request information about your personal data processed by us in accordance with Article 15 GDPR. In particular, you can provide information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right of correction, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of their data, unless they were collected by us, as well as the existence of automated decision-making, including profiling and, if applicable, meaningful information about request their details;

3) to immediately request the correction of incorrect or complete personal data stored by us in accordance with Article 16 GDPR;

4) to request the deletion of your personal data stored by us in accordance with Article 17 GDPR, unless processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;

5) to request the restriction of the processing of your personal data in accordance with Article 18 GDPR, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have objected to processing in accordance with Article 21 GDPR;

6) to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another person responsible in accordance with Article 20 GDPR;

7) in accordance with Article 21 GDPR, the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you based on Article 6 paragraph 1 letter e GDPR (data processing in the public interest) and Article 6 paragraph 1 letter f GDPR (data processing based on a balance of interests); this also applies to profiling of Article 4 No. 4 GDPR based on this provision. If you file an objection, we will no longer process your personal data unless we can prove compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

If your objection is directed against the processing of data for the purpose of direct marketing, we will immediately stop processing. In this case, it is not necessary to specify a particular situation. This also applies to profiling, insofar as it is associated with such direct advertising. If you would like to exercise your right of objection, simply send an e-mail to anmeldung@q-zahnaerzte.de;

8) to complain to a supervisory authority in accordance with Article 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or place of work or our company headquarters.

Amendment and update of this privacy statement

We ask you to regularly check the content of our privacy policy. We will adjust the privacy policy as soon as changes to the data processing carried out by us make this necessary. We will inform you as soon as the changes require your cooperation (e.g. consent) or other individual notification.